Are you a fan of Jack in the Box’s delicious tacos? You should participate in an online jacklistens survey to get two free tacos on your next visit to one of the fast-food chain’s restaurants. You can claim your free tacos from any of the 2,200 locations across the United States mainly in the West Coast after completing the questionnaire.
The jacklistens questionnaire is designed to provide the American fast-food company with customer feedback including opinions, experiences, and suggestions about its products and services. Your feedback will be used in Jack in the Box’s commitment toward excellent products and services for its customers, perhaps even introduce new items on the menu. Your free-of-charge tacos are the icing on the cake, so to speak, especially when you consider that the questionnaire only requires a few minutes of your time.
What You Will Need to take Jack Listens Survey
Before taking the survey, you will need the following things:
• Desktop computer laptop, tablet, or smartphone with Internet connection
• Current official receipt from your last purchase from Jack in the Box
• Valid email address
• Personal information including name and address
Be sure to participate in the survey within three days of the issuance of your current receipt. Based on the 11-digit code on the receipt, the system can detect whether your entry is valid or invalid.
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What You Should Do at Www.JackListens.com
You will find that participating in the jacklistens.com is fast, easy and convenient. Just follow these steps and your free food items will be ready for your taking.
• Log in to www.jacklistens.com or copy and paste the link on your browser before clicking on it.
• Click on the language button, either “English” or “Spanish” depending on your preference.
• Enter the 11-digit code found on your official receipt. Be sure to re-check the code as the system will reject it if and when there are errors even in a single digit.
• Verify the location of the restaurant visited by clicking on the “Yes” button.
• Enter the date and time shown on your receipt. State the type of activity, namely, Dine In, Drive Thru, or Carry Out on the system.
• Answer the two questions about your food order . Click the red arrow for the next screen.
• Rate your satisfaction level. Just check on one of the buttons on the provided list.
• Give your likelihood for returning for another visit.
• Enter additional details regarding your visit, if you so wish.
• Answer the subsequent questions. Click on the red arrow for the next screen.
• Record (i.e., write) the 4-digit validation code on your receipt.
• Sign out of the site.
Claiming your two free tacos requires the presentation of the receipt with the 4-digit validation code at the cashier while getting and paying for your present orders. Keep in mind that the free food items should be claimed within 7 days of the survey.
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Jack in the Box offers Americanized versions of several ethnic cuisines. The menu includes egg rolls and tacos, deep-fried jalapeño peppers with cream cheese stuffing, and breakfast burritos, among others.
Especially for restaurants, keeping an open line of communication with customers is very important for the business to continue operating and satisfying its clients. www.jacklistens.com is the customer survey website for Jack In The Box, a popular fast-food hamburger chain. To complete the questionnaire, a customer should enter the fourteen-digit code found in the middle of his or her most recent receipt. The company offers the questions in both English and Spanish. The California based company focuses on serving the West Coast of the United States. It is also associated with the Qdoba Mexican Grill chain. For a successful customer survey, there are about five main areas of focus.
Narrative Over Number
Many survey questions use scales or numbers to help streamline feedback. For instance, a customer may be asked to rate the helpfulness of the employees using the numbers one through five. If the customer rates the company a one to signify dissatisfaction or a five for extreme satisfaction, what does the company do next? Actionable information is very important, so Jacklistens will offer some open-ended questions to gain insight into why a customer enjoyed or disliked his or her experience.
Objective Instead of Subjective Feedback
Some companies may try to tailor the question to encourage more positive responses, but this is not an ethical practice and does not do anything to advance the company. Therefore, the questions on the Jacklistens.com survey are designed for objective answers. The company really needs to know what is done well and what is done poorly so managers can take appropriate actions, especially in terms of advertising. Resolving customer issues will often begin with a well-worded and thorough questionnaire.
Real Answers in Real Time
The best way to maintain customer satisfaction is to get real answers from real clients in a timely fashion. This can translate to creating an incentive for survey completion or putting time into writing a strong list of questions. The creators of www.jacklistens.com rely on an online system to help input data as fast as possible. This method ensures that the customers’ responses will affect the business quickly. Jack In The Box will be constantly informed of where standards are being met and what areas of the enterprise must improve.
The Follow Up
Unfortunately, not every customer will leave the business completely satisfied. To maintain good relationships as well as build a reputation of strong business-to-consumer dialog, Jack In The Box may contact dissatisfied customers to work through issues and identify problems within the establishment. The follow up does not stop there. The most important element of the follow up is to change enterprise-wide procedures accordingly. Sometimes, this will require a complete overhaul of food delivery systems or a minor change in cleaning practices.
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Analyze and Compile the Statistics
After customers complete the survey on Jacklistens, the company will immerse itself in the responses and statistical analysis. The owners and managers can understand the general overview of how the company is doing as well as how it is doing in specific services or locations. Open-ended answers are the always the hardest to analyze because they are so varied, but they often catch potential problems early and offer valuable insight into the customer experience.
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